» Troubleshooting » Clearing Jams
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Clearing Jams
Before removing the jammed paper, see "Maintenance and Inspections" in "Important Safety Instructions."
When <Paper jam.> appears on the screen, a paper jam has occurred in the feeder or somewhere inside the machine. To remove the jammed document or paper, follow the onscreen instructions.
"Document Jams in the Feeder (MF8380Cdw/MF8080Cw Only)"
"Paper Jams in the Rear Cover and Duplex Unit (MF8380Cdw Only)"
"Paper Jams in the Output Area (MF8380Cdw Only)"
"Paper Jams in the Output Area and Rear Cover (MF8080Cw/MF8010Cn Only)"
"Paper Jams in the Paper Cassette (Cassette 1 or 2)"
"Paper Jams in the Multi-purpose Tray (MF8380Cdw Only)"
"Paper Jams in the Manual Feed Slot (MF8080Cw/MF8010Cn Only)"
IMPORTANT
Perform the operation while the machine is still on
If it is turned off, the data that is printing will be erased.
If the jammed paper is torn
Remove all torn pieces of paper to avoid further jams.
If paper jams occur repeatedly
Check the following.
Fan the paper stack and tap the edge on a flat surface to align the paper before loading it into the machine.
Make sure that the paper you are using meets the requirements for use.
"Supported Paper Types"
Make sure that you have removed all scraps of paper from the inside of the machine.
NOTE
Do not force the jammed document or paper out of the machine.
Contact your local authorized Canon dealer or the Canon help line for assistance, if needed.
04J1-0KS