What follows is a list of onscreen message descriptions and corresponding remedies.
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Problem 1
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A paper jam occurred inside the machine while the copy image was being adjusted.
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Action
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Remove the jammed paper and reset.
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Problem 2
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The toner ran out while the copy image was being adjusted.
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Action
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Replace the toner cartridge with new one.
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Problem 3
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The transfer belt has dirt.
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Action
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Clean the transfer belt.
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Problem 1
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When setting up using the WPS function, the machine could not detect wireless LAN router or access points.
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Action
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Repeat the setup again using the WPS function.
Push Button Mode: Press the WPS button within two minutes from the start of the search for an access point.
 "Setting the Machine Using WPS (Push Button Mode)"PIN code mode: Enter the PIN code from a computer to the Wireless LAN Router/Access Point within 10 minutes of the start of the search for an access point.
"Setting the Machine Using WPS (PIN Code Mode)" "Entering the PIN Code in the Wireless LAN Router/Access Point"
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Problem 2
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The SSID of the Wireless LAN Router/Access Point was not entered correctly using the manual input settings.
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Action
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If the settings of the wireless LAN router/access point have been changed, the settings have not been marked or you are unsure of them, check the SSID of the wireless LAN router or access point using Canon MF/LBP Wireless Setup Assistant.
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Problem 3
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Network problems are preventing the machine from detecting the Wireless LAN Router/Access Point.
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Action
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Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the Wireless LAN Router/Access Point.
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Problem
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You are restricted to send a fax to multiple destinations simultaneously.
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Action
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You need to disable the restriction. Contact your administrator for more information.
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Problem
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A group was specified as the destination after the Hook key has been pressed.
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Action
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Do not press the Hook key when specifying a group destination.
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Problem
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A USB memory is connected via a USB hub.
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Action
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Connect a supported USB memory to the machine directly.
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Problem 1
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The memory media was disconnected while it was being written to, and writing failed.
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Action
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Check to see if the memory media was disconnected, and try writing again.
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Problem 2
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An error occurs when transferring images to memory media, and images cannot be transferred normally. (It is possible that the connected memory media is formatted with an unsupported file system.)
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Action
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Check the status of the memory media and whether it is formatted with a file system that is supported by the machine (FAT16 or FAT32). After checking, try again.
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Problem
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Toner cartridges with print quality that cannot be guaranteed due to their decreasing lifetime etc., or used toner cartridges that have reached their lifetime, may have been inserted.
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Action
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Press [OK] to allow the printer to continue printing in its present state. However, these cartridges may cause malfunctions so replacing the cartridges is recommended.
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Problem
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Toner cartridges with print quality that cannot be guaranteed due to their decreasing lifetime etc., or used toner cartridges that have reached their lifetime, may have been inserted.
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Action
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These cartridges may cause a malfunction, so replacing these cartridges with new cartridges is recommended.
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Problem 1
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A paper jam occurred while the fixing unit was being cleaned.
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Action
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Clear the paper jam and reload paper.
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Problem 2
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The toner ran out completely while the fixing unit was being cleaned.
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Action
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See the following to view the onscreen instructions and fix the problem.
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Problem
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Close the back cover completely.
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Action
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Check to make sure that the back cover is completely closed.
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Problem
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The front cover is not completely closed.
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Action
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Check to make sure that the front cover is completely closed.
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Problem
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Your computer is not connected to the machine when you try to scan a document from it.
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Action
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Connect the computer.
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Problem
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Cannot save scanned data to USB memory. USB memory is not connected.
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Action
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Connect a supported USB memory.
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Problem
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The network key (PSK) for the Wireless LAN Router/Access Point is not setup in the machine correctly.
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Action 1
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Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.
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Action 2
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If the network key (PSK) is correct, check the network connection.
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Problem
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Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
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Action
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Check the security settings of the Wireless LAN Router/Access Point, and repeat the setup again.
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Problem
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Other wireless LAN routers or access points within connection range were detected.
Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
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Action
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Wait for a while and try again.
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Problem
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Attempted to enable <Dept. ID Management On/Off>, but no department IDs are registered.
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Action
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Register the Dept. ID from the Remote UI.
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Problem
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The correct paper size is not specified.
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Action
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See the following to view the onscreen instructions and fix the problem.
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Problem
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The toner cartridge is not inserted in the correct slot.
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Action
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Insert the toner cartridge of the indicated color in the correct slot.
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Problem
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The toner cartridge is not inserted.
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Action
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Insert the toner cartridge of the indicated color.
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Problem 1
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Faxes could not be sent or received due to insufficient memory.
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Action 1
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If there are jobs waiting to be sent or printed, fax your document once all these jobs are completed.
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Action 2
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Print, send, or delete jobs stored in memory.
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Action 3
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Split a high-volume document into two subsets and send one subset at a time.
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Action 4
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Reduce the scanning resolution and send the document again.
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Problem 2
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The USB memory capacity is full.
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Action
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Delete data stored in the memory or connect a new USB memory.
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Problem
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You cannot copy your document as memory became full in the middle of processing it.
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Action
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Set <Original Type> to <Text/Photo (Quality)> before you make a copy.
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Problem 1
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Failed to scan the documents because of the shortage of memory capacity.
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Action 1
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Select whether you print all the documents which were able to be scanned or whether you cancel the job.
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Action 2
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Divide the documents into two, and then copy them.
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Problem 2
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When copies were collated, all the pages could not be scanned.
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Action 1
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Select whether you print all the documents which were able to be scanned or whether you cancel the job.
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Action 2
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For a copy job, divide the document into two or set <Original Type> to <Text/Photo (Quality)> before copying.
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Problem
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Saving scanned data to USB memory is restricted.
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Action
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The setting needs to be changed in order to save to USB memory. Contact your administrator for more information.
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Problem
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This message automatically appears when you specify multiple destinations.
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Action
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If you do not want to display this message, you need to change the setting. Contact your administrator for more information.
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Problem 1
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The current settings do not allow you to specify new destinations.
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Action
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If you want to specify new destinations, you need to disable the setting. Contact your administrator for more information.
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Problem 2
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The current settings do not allow you to register new destinations or edit the destinations registered in the address book.
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Action
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If you want to register new destinations or edit the registered destinations, you need to change the setting. Contact your administrator for more information.
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Problem 1
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There is no paper in the paper cassette or multi-purpose tray (manual feed slot).
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Action
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Load paper.
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Problem 2
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The paper size specified to print a report or list is not appropriate.
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Action
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Set the paper size to < A4> or <LTR> to print a report or list and load the paper size specified into the paper cassette or multi-purpose tray (manual feed slot).
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Problem
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No destination is registered in the coded dial code that you pressed.
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Action
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Register a destination.
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Problem
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The machine is not connected to the network, or the connection is not properly configured.
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Action
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Connect the machine to the network and properly configure the connection.
See the Starter Guide.
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Problem 1
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The receiving fax machine did not respond within 35 seconds.
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Action
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Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making an overseas call, add a pause to the fax number.
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Problem 2
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The receiving fax machine may not be a G3 fax machine.
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Action
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Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise, switch to the communication mode supported by the receiving fax machine and send the document again.
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Problem
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You tried to add the number which is being used for the departmental ID management to the system manager ID.
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Action
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Enter the number which is not used for the departmental ID management.
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Problem
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You tried to register the number to a coded dial code in which another number is already registered.
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Action
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Register the number to an unregistered coded dial code.
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Problem
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You entered an incorrect ID or PIN.
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Action
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Enter the correct ID or PIN.
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Problem
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The number that you entered for confirmation does not match the number that you first entered. This message appears when <Fax No. Confirmation Re-Entry> in <Restrict TX Function> in <System Settings> is set to <On>.
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Action
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Make sure to enter the same number.
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Problem 1
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Connection failed because the machine uses "open system" authentication while the Wireless LAN Router/Access Point used is set to "Shared Key" authentication.
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Action
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Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.
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Problem 2
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The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the Wireless LAN Router/Access Point you are using.
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Action
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Change the MAC address for the machine and the computer you are using to the allowed settings.
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Problem
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After installing the machine, remove the all the packing materials.
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Action
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Remove the packing materials.
See the Starter Guide.
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Problem
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Not all of the packing materials were removed after installing the machine.
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Action
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Remove the packing materials.
See the Starter Guide.
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Problem 1
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Paper is jammed somewhere inside the machine.
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Action
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Clear the paper jam and load paper and the document again.
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Problem 2
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Since the paper cassette is not inserted, printing cannot be done from the multi-purpose tray (manual feed slot).
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Action
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Insert the paper cassette, and then push it into the machine firmly. To resume printing, press [OK].
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Problem
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Firmware cannot be updated because the machine is processing.
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Action
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Please wait.
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Problem
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The toner is running low.
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Action
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Prepare a new toner cartridge for future replacement with ease.
If the message is displayed during copying or printing (including when printing a report manually), printing the job that is being currently processed is continued.
If the message is displayed during receiving a fax, the received fax is stored in the memory without being printed.
If <Continue Printing When Toner Is Low> in <RX Print Settings> is set to <On>, however, printing is continued. (Printing is continued also when a report is printed automatically.)
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Problem
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The output paper is backed up in the output tray.
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Action
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Remove output paper from output tray.
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Problem
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The tabs/tape of the toner cartridges is not removed after installing the machine or when replacing a toner cartridge.
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Action
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Remove the tabs/tape.
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Problem
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An incorrect paper size is selected to use the ID Card Copy function.
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Action
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Specify A4 or LTR sized paper.
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Problem
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You are restricted to use the job history for specifying destinations.
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Action 1
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Specify destinations without using the job history.
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Action 2
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If you want to use the auto redial function, you need to change the setting. Contact your administrator for more information.
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Problem
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Connection failed because the machine uses "AES-CCMP" authentication while the Wireless LAN Router/Access Point used is set to "TKIP" authentication.
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Action
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Change so that the WPA/APA2-PSK encryption on the Wireless LAN Router/Access Point will become "AES-CCMP", and repeat setup again.
If you do not change the wireless LAN routers or access points setup, change WPA/WPA2-PSK encryption method for the machine to <Auto> (TKIP or AES-CCMP) and reconfigure them.
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Problem 1
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The network key (WEP key) for the Wireless LAN Router/Access Point is not setup in the machine correctly.
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Action
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Check the wireless LAN or access point you are using, enter the correct network key (WEP key) and repeat the setup again.
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Problem 2
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Connection failed because the machine uses "Shared Key" authentication while the Wireless LAN Router/Access Point used is set to "Open System" authentication.
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Action
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Change so that the WPE encryption on the Wireless LAN Router/Access Point will become "Shared Key", and repeat setup again.
If you do not change the wireless LAN routers or access points setup, change the WEP authentication method of the machine to <Open System> and reconfigure them.
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Problem
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An error has occurred with the machine.
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Action
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Turn OFF the power switch, wait 10 seconds, and turn it back ON. If the problem persists, turn OFF the power switch, disconnect the power cord, and contact your local authorized Canon dealer or the Canon help line.
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Problem
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Unsupported USB memory or other USB device is connected.
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Action
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Connect a supported USB memory.
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Problem
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An error occurred with the machine during setup, resulting in communication failure.
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Action 1
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Turn OFF the machine and turn it back ON, and then repeat the setup again.
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Action 2
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Check network connection.
If the access point cannot be determined even after checking the network connection, check the security settings on the Wireless LAN Router/Access Point.
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Problem
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An error occurred while performing setup using the WPS function, resulting in failure to connect.
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Action
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Check that the Wireless LAN Router/Access Point that you are using supports WPS function. If it does, check the network connection.
If your wireless LAN router or access point is not WPS capable, manually select a specific wireless LAN router or access point for your network identification.
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Problem
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Because the department IDs are managed, available functions are restricted.
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Action
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You need to change the settings for the department ID management. Contact your administrator for more details.
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Problem
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You attempted to forward the document stored in memory to a destination that is not registered in the address book.
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Action
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Register a destination in the address book.
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